Privacy Policy

This Privacy Policy explains how PropTrac ("we," "us," or "our") collects, uses, shares, and protects information when you use our websites, apps, and related services (the "Service").

PropTrac helps funded traders track accounts, challenges, expenses, payouts, journals, and desk operations. We design the Service so you stay in control of the operational data you choose to store with us.

Account and identity. Name, email address, password (stored hashed), profile details you choose to add, and security signals such as OTP verification status.

Desk and trading workspace data. Information you enter or import about prop firms, programs, accounts, fees, statuses, payouts, expenses, goals, tags, journal entries, trade imports, team membership, and similar records. This may include amounts, dates, notes, and identifiers you assign.

Billing. Subscription plan, billing status, and payment-related metadata from our payment processor. We do not store full card numbers on PropTrac servers when payments are handled by a third-party processor.

Support and communications. Messages you send through contact forms, support chat, email, or in-product feedback, and related attachment metadata.

Technical and usage data. Device/browser type, IP address, approximate location derived from IP, timestamps, pages or features used, referrers, performance logs, and security event logs.

Cookies and similar technologies. We use cookies or local storage for authentication, preferences (such as theme), and, where enabled, analytics or abuse prevention (including services like reCAPTCHA when configured).

We use information to:

• Provide, maintain, and secure the Service
• Authenticate users, verify emails, and protect accounts
• Process subscriptions and send transactional notices
• Personalize dashboards, reports, and product experiences you request
• Improve features, reliability, and documentation (including aggregated analytics)
• Provide customer support and respond to requests
• Detect fraud, abuse, and security incidents
• Comply with legal obligations and enforce our Terms

We do not sell your personal information. We do not use your private desk records to train public AI models for unrelated third parties. If we offer AI features inside PropTrac, prompts and context are used to generate responses for your session and to operate that feature, subject to our subprocessors’ terms.

We may share information with:

• Service providers who help us host, email, process payments, analyze usage, prevent abuse, or provide support—under contractual confidentiality and purpose limits
• Team members you invite, according to roles and permissions you configure
• Professional advisers (legal, accounting) when needed under confidentiality
• Authorities when required by law, legal process, or to protect rights, safety, and security
• A successor entity in a merger, acquisition, or asset sale, subject to this Policy or equivalent protections

Catalog or marketing content may include publicly available firm information; that is separate from your private workspace data.

We retain account and workspace data for as long as your account remains active and as needed to provide the Service. After deletion requests or account closure, we delete or de-identify personal data within a reasonable period, except where we must retain information for backups, dispute resolution, security, fraud prevention, accounting, or legal compliance. Residual copies in encrypted backups may persist until those backups cycle out.

We use administrative, technical, and organizational measures designed to protect personal information, including encrypted transport (HTTPS), hashed passwords, access controls, and session/security controls. No method of transmission or storage is 100% secure. Please use a strong unique password and enable available security features.

Depending on where you live, you may have rights to:

• Access, correct, or update personal information
• Export certain workspace data through product tools
• Request deletion of your account and personal data
• Object to or restrict certain processing
• Withdraw consent where processing is consent-based
• Lodge a complaint with a supervisory authority

You can update many profile details in Settings. For deletion or other privacy requests, use in-product danger-zone / data controls where available, or contact us through Help Center support channels. We may need to verify your identity before fulfilling a request.

Marketing emails, if any, will include an unsubscribe option. Transactional messages related to your account are not marketing.

We may process and store information in countries other than where you live. When we transfer personal data internationally, we use appropriate safeguards required by applicable law (such as contractual protections with processors).

The Service is not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

The Service may link to prop-firm sites, brokers, payment pages, or other third parties. Their privacy practices are their own. PropTrac does not control how those parties handle your data when you leave our Service.

We may update this Privacy Policy from time to time. We will post the revised version with an updated effective date and, for material changes, provide additional notice when appropriate. Continued use of the Service after the effective date means you acknowledge the updated Policy.

For privacy questions or requests, contact us through the Help Center or in-app support options on our website. Please include the email on your PropTrac account so we can locate your records.